Refund Policy

Orders covered

This policy applies to physical grocery orders placed through the DeshiSpicy website and Android or iOS app. Please keep your order number so we can locate your purchase.

Report a problem with your order

Contact support promptly if an item is missing, incorrect, damaged or appears unsafe. Include your order number, the affected item and quantity, and a brief description of the issue. Photos of the item or packaging can help us assess the problem. Do not consume a product you believe is unsafe.

Changes and cancellations

Contact us as soon as possible if you need to change or cancel an order. The fulfilment and delivery stage may limit the changes we can make. A request is not a confirmed cancellation until our team confirms it.

Returns, replacements and refunds

Our team checks the order, the affected items and the information provided. We will explain the available remedy, which may include a replacement, return arrangement or refund, according to the verified circumstances and applicable consumer rights. Contact us before sending any goods back so we can confirm whether a return is needed and how to arrange it.

Grocery condition, storage and perishability may affect how a return can be handled. This does not remove any rights you have for faulty, unsafe, missing or incorrectly supplied goods.

Payment and refund handling

If an unpaid Cash on Delivery order is cancelled, there is no collected payment to refund. If you have already paid and a refund is approved, our team will confirm the amount, the refund method and the expected timing with you. Any delivery-charge adjustment will be explained as part of that decision.

Submitting a request does not automatically approve a refund. Never send us your password, full card details or one-time security codes when asking for help.

Your rights

This policy should be read with our Terms & Conditions. Nothing in this policy limits consumer rights that cannot be excluded under applicable law.