Using DeshiSpicy
These terms apply to the DeshiSpicy website and mobile applications. By creating an account or placing an order, you agree to use the services lawfully and provide accurate account, contact and delivery information.
Accounts
You are responsible for protecting your credentials and activity under your account. Tell support promptly if you believe an account is being misused. DeshiSpicy may restrict accounts used for fraud, abuse, unauthorized access or disruption.
Products, prices and availability
Product images and descriptions help identify goods but packaging may change. Price, pack size, stock and delivery availability can change before final order acceptance. DeshiSpicy will not substitute a materially different product without appropriate customer confirmation.
Orders, payment and delivery
Submitting checkout is an order request. DeshiSpicy confirms acceptance and status through the app, email or customer contact. Mobile-app orders currently use Cash on Delivery. Customers must provide an accessible delivery location and a working contact number. Delivery timing can be affected by traffic, weather, stock or address access.
Changes, cancellation and product issues
Contact support as soon as possible for an order change or cancellation; fulfilment stage may limit available changes. Report an incorrect, damaged or unsafe product promptly with the order ID and useful evidence. Any remedy depends on the verified circumstances and applicable Cambodian consumer law.
AI shopping assistant
The AI assistant helps find and compare products but can make mistakes. It does not provide medical, legal or financial advice and cannot guarantee stock, price, delivery or dietary suitability. Review product labels and checkout details and contact a human for decisions that require confirmation.
Acceptable use
Do not upload unlawful, abusive, malicious or rights-infringing content; attempt to access another account; interfere with the service; scrape restricted information; or misuse support and ordering tools.
Privacy and deletion
Our Privacy Policy explains information handling and choices. You may initiate account deletion inside the app or through the public deletion page.
Service changes and responsibility
We may update or discontinue features to improve safety, reliability or compliance. Nothing in these terms excludes rights or responsibilities that cannot legally be excluded. To the extent permitted by law, DeshiSpicy is not responsible for indirect losses or failures outside reasonable control.
Apple platform terms
Apple is not responsible for providing maintenance or support for the DeshiSpicy app. To the extent required by the Apple Media Services Terms, Apple and its subsidiaries may enforce applicable end-user terms as third-party beneficiaries. DeshiSpicy remains responsible for the app, physical-goods orders and customer support.
Law and contact
These terms are governed by applicable laws of Cambodia. Questions should first be sent to DeshiSpicy so the team can try to resolve them.